Logically, you would assume that the experts at the insurance company would be able to answer any questions that you have about terminology and any other queries that you have. The best way to get in touch with them is to simply call your provider and ask any questions that you have, no matter how general or specific. They are there to help you, and this should be your primary concern. Think about it-if an agent isn't helpful with your preliminary questions, just how helpful will he or she be if you need to settle a claim? If you get your health insurance through the company that you work for, there is usually a person in charge of handling any questions. Usually their title is "benefits administrator" and you would go to them with any questions regarding your health insurance plan, such as adding a spouse or children to your plan.
For answers to general questions such as terminology confusion, an Internet search engine can point you straight to your answer. This is a great options available to anyone who does not want to call their health insurance company just for a couple of simple questions. There may be information that you had overlooked in the past when you quickly skimmed through your policy. Your specific provider may have a web site where you can get facts about anything, including anything that you may not have been clear on regarding any additional benefits they offer. You can read all of the literature available at your own pace and on your own time.
If you would like to know more about health insurance, rest assured that there is a lot of information out there. You could make a call to your current provider and ask away on any questions that you have. For those who would prefer to learn the ins-and-outs of insurance at their own pace, the Internet has limitless information that is available to you at any time of day. Health insurance can be complicated at first, but the more you know the better off you will be.